Claims Casualty Adjuster

About the role

The organization operates within the insurance industry, serving a large membership base across multiple states. It addresses the challenge of providing reliable insurance and roadside assistance services to millions of members by maintaining a strong regional presence and a broad employee network. The organization emphasizes diversity and inclusion to enhance its service capabilities and sustain its longstanding reputation.

The Claims Casualty Adjuster role is responsible for managing low to moderate-complexity insurance claims involving material damage, property, and liability. The position focuses on investigating claims, evaluating coverage, and negotiating settlements within defined authority limits. This role contributes to the organization's ability to deliver timely and compliant claims resolution, ensuring customer satisfaction and regulatory adherence.

Responsibilities

• Communicate with insureds and claimants to explain benefits, coverages, and the claims process in compliance with regulations
• Conduct investigations by phone or field to determine liability and damages
• Participate in legal proceedings as needed
• Obtain statements from involved parties including insureds, claimants, and witnesses
• Evaluate claim values based on property, bodily injury, and liability information
• Negotiate settlements within authorized limits
• Perform administrative tasks and update claim files using company systems
• Verify and resolve coverage issues by coordinating with internal and external departments
• Resolve claim exposures independently within authority
• Respond promptly to customer needs and issues

Requirements

• Bachelor’s degree or equivalent combination of education and experience preferred
• 4-6 years of prior claims handling experience required
• 4-6 years of property or casualty claims administration experience preferred
• Knowledge of claims best practices and procedures
• Understanding of building and vehicle repair practices
• General knowledge of insurance principles including fault assessment, negligence, and subrogation
• Proficiency with Microsoft Office and claims software
• Strong organizational, planning, communication, and interpersonal skills
• Valid driver’s license, acceptable driving record, and required insurance coverage
• Associate in Claims designation preferred
• Insurance/claims adjuster license may be required in specific states
• Occasional travel (approximately 5%) to off-site meetings or conferences

Pay

Starting pay range is $33.43 to $44.53 per hour. Eligibility to participate in an incentive program based on performance.

Benefits

• Health coverage including medical, dental, and vision insurance
• 401(k) savings plan with company match
• Pension plan
• Tuition assistance
• Floating holidays and paid time off for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on memberships, insurance, travel, entertainment, and services