Claims Call Center Specialist
Warrior Insurance Network · Chicago, IL · 3 wk ago
Customer Service$16–$22/hrFull-time
About the role
Warrior Insurance Network (WIN) is seeking Claims Call Center Specialists to join their growing Claims team. This is an excellent opportunity for customer-focused professionals interested in building a long-term career in the insurance industry.
Responsibilities
- Provide excellent customer service to all callers
- Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
- Gather and document accident and claim information accurately and efficiently
- Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
- Guide callers through the claims process and answer claim-related questions
- Refer callers for estimates when applicable
- Absorb information from claims adjusters and provide timely information and support to customers
- Develop a working knowledge of insurance policies and claims procedures
- Maintain productivity and service standards while handling incoming call volume
- Process tow bills, order police reports, mail claim payments, handle unmatched mail, and complete other administrative tasks
- Participate in special projects and initiatives as assigned
Qualifications
- Prior customer service experience
- Strong verbal communication and phone skills
- Excellent organizational and interpersonal skills
- Data entry and typing proficiency (minimum 30 WPM)
- Basic PC and computer navigation skills
- Ability to multitask and work effectively in a fast-paced environment
Benefits
Benefits at Warrior Insurance Network (WIN) include:
- Competitive Salaries
- Commitment to your Training & Development
- Medical and Dental and Vision Reimbursement
- Short Term Disability/Long Term Disability
- Life Insurance
- Flexible Spending Account
- Telemedicine Benefit
- 401k with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Fun company sponsored events