Claims Associate Auto Adjuster

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active‑duty military spouses; USAA roles may offer remote or hybrid flexibility for active‑duty military spouses consistent with applicable policy and business needs. The position is based in our Colorado Springs, CO office (1855 Telstar Drive, Colorado Springs, CO 80920).

The Entry Level Auto Claims Adjuster role includes a comprehensive, fully paid four‑month training program that covers all training materials, licensing costs, class discussions, hands‑on training, e‑learning modules, and instructor‑led guidance. Training classes start each month. Training is held in‑office for the first 8 weeks, Monday‑Friday 8 am‑4:30 pm, with 100 % attendance required. After six months in‑office, you’ll have the opportunity to work offsite 2 days a week. The regular shift after training is expected to be Monday‑Friday 10 am‑6:30 pm, and schedules may vary, including some weekends.

Responsibilities

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high‑volume, low‑complexity auto claims (simple comprehensive and collision, glass, roadside, rental vehicle coverages for repairable vehicles).
• Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision, while overcoming obstacles and effectively prioritizing workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through various communication channels, utilizing digital tools to drive timely and effective resolutions with exceptional service.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services, including P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekend, and/or holiday work outside normal hours; may be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or equivalent experience or GED.
• Ability to provide exceptional customer service for members by communicating clearly and professionally using multiple communication channels to process information related to auto claims.
• Ability to prioritize and multi‑task while navigating through multiple business applications.
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
• Successful completion of job‑related assessments is required.

Qualifications

• US military experience through military service or as a military spouse/domestic partner is a plus.
• Bachelor’s degree is preferred.

Benefits

At USAA our employees enjoy best‑in‑class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Pay

The hiring range for this position is $49,840 to $51,840. Compensation is based on experience and market data; actual salary may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

Schedule

Training: Monday‑Friday 8 am‑4:30 pm (in‑office, first 8 weeks). Post‑training shift: expected Monday‑Friday 10 am‑6:30 pm. Work schedules may vary and may include some weekends. After six months in‑office, you’ll have the opportunity to work offsite 2 days a week. Remote or hybrid flexibility may be available for active‑duty military spouses per policy and business needs.