Claims Assistant II

About the Company

Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things—from insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble. Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide, big but not so big that you cannot make a difference. Our Good Company values—integrity, empowerment, and commitment to customer service—and a culture of innovation, communication, and collaboration make TMHCC a great place to work.

This is a hybrid role in Purchase, NY: 3 days in office and 2 days working from home.

What We Offer

• Competitive salary and employee benefit package
• Strong learning culture
• Growth perspectives
• 6% 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave
• An opportunity to love what you do

About the Role

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records.

Responsibilities

• Perform initial and ongoing claims processing including setting up claims files for multiple lines of business, performing data entry, scanning documents, and preparing loss runs.
• Set up and maintain a diary of follow-up and deadline dates.
• Scan mail and label/print documents into appropriate files.
• Set up travel arrangements (airline, hotel, car services for Claims Attorneys) and enter travel expenses.
• Set up and maintain a registry of claim checks to be distributed.
• Review claim documents and prepare a basic summary detailing claim specifics.
• Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
• Assist Claims Attorneys with the management of litigation including initial contact with defense counsel and supplying defense counsel with all relevant documentation during the life of a claim.
• Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
• Perform incoming and outgoing mail distribution.
• Provide ad hoc information as requested to support current work and special projects.
• Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
• Perform general clerical duties such as copying, faxing, filing, data entry, indexing, scanning documents, preparing labels, answering phones, and operating departmental office equipment.

Competencies

• Planning: Follow work plans, established timelines, and pre-defined goals for assigned work. Meet commitments on deadlines.
• Communication: Develop strong customer focus and high service level relationship with clients.
• Cost Management: Perform work thoroughly in a cost-efficient manner and at a high productivity level. Utilize company resources effectively.
• Business Controls and Policies: Comply with all corporate policies and procedures. Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use, and misappropriation. Report any breakdown in controls to a supervisor or manager.
• People Management: No people management responsibility. May assist in orienting and training less experienced employees.

Requirements

• Minimum High School diploma or GED preferred; 2 Year / Associate Degree
• 2 years of relevant and progressive administrative, clerical experience
• Possess and have ability to apply basic knowledge of principles, practices, and procedures
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
• Ability to review and revise correspondence
• Excellent interpersonal skills

Benefits

• Competitive salary and employee benefit package
• 6% 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave

Pay

The pay range for this position is $56,800–$85,200, which includes geographic adjustments where applicable. The pay range is the range TMHCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on geographic location, qualifications, work experience, education, and/or skill level.