Claims Assistant

At McLane, every shipment, delivery, and customer interaction matters. We're looking for a detail-oriented Claims Assistant to join our Claims team and help support the efficient resolution of product liability, property damage, workers' compensation, and other insurance-related claims. This is a hybrid position based in Temple, TX, requiring at least four days per week in the office and one remote workday. Interested candidates should be within a 50-minute radius from Temple, TX.

Benefits

• Generous benefits starting on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Vacation time and sick leave accrual from day one; paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, and tuition reimbursement program.

Responsibilities

• Provide administrative support to the Claims Department, including coordinating meetings, travel arrangements, and department activities.
• Deliver exceptional customer service by responding to incoming calls, emails, and inquiries in a professional and timely manner.
• Process product liability claims and assist with customer property damage claims from initiation through resolution.
• Electronically maintain and organize claim files by attaching documentation and ensuring accurate recordkeeping.
• Transcribe recorded statements and prepare claim correspondence and reports.
• Generate period-end reports and other claims-related reporting as needed.
• Assist with claim payment processes, Oracle interfaces, and check requests.
• Enter and maintain claims data within internal systems and external reporting databases.
• Support workers' compensation claim administration, including claim setup, coding, and correspondence.
• Prepare and submit required reporting related to regulatory and compliance requirements.
• Manage department mail distribution, overnight shipments, file retention activities, and supply inventory.
• Participate in special projects and departmental initiatives as assigned.
• Partner with internal teams and field operations to provide timely and accurate claims support.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Insurance claims experience, office management experience, or related administrative experience preferred.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong computer and data-entry skills with the ability to learn new systems quickly.
• Ability to type 55+ words per minute.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.
• Ability to prioritize work, manage multiple responsibilities, and meet deadlines with minimal supervision.
• Ability to effectively navigate competing priorities and handle sensitive situations in a professional and diplomatic manner.
• Experience working with claims documentation, reporting, or insurance-related processes is a plus.
• Demonstrated ability to maintain confidentiality and handle records accurately.
• Ability to read, write, and understand English at a level necessary to perform job-related responsibilities safely and effectively.

About Us

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.