Claims Assistant

Responsibilities

• Communicate directly with clients to provide updates on their claims, answer questions, gather information, and ensure they feel supported throughout the process.
• Manage and follow up on active workers’ compensation claims, including tracking deadlines, filing status, hearing dates, and claim milestones.
• Contact healthcare providers to request, follow up on, and track medical records, narrative reports, and other documentation essential to claim development.
• Communicate with the Ohio Bureau of Workers’ Compensation (BWC), self-insured employers, managed care organizations (MCOs), and third-party administrators to obtain claim information, file documents, and resolve issues.
• Prepare and organize claim files, correspondence, and documentation for attorney review.
• Assist with scheduling medical examinations, independent medical evaluations (IMEs), and Industrial Commission hearings.
• Maintain accurate and detailed records in the firm’s case management system.
• Support the attorney with research, document preparation, and other tasks as needed.

Qualifications

• Minimum of 3 years of experience working with Ohio workers’ compensation claims (plaintiff’s or defense side, BWC, MCO, TPA, or self-insured employer experience considered).
• Strong working knowledge of BWC procedures, the Industrial Commission process, and Ohio workers’ compensation terminology and workflow.
• Excellent communication skills—you must be comfortable speaking with clients, medical providers, and government agencies by phone and in writing.
• Strong organizational skills with the ability to manage multiple claims and deadlines simultaneously.
• Proficiency with office technology, including case management software, Microsoft Office, and email systems.
• A professional, compassionate demeanor—clients are injured workers who deserve patience, empathy, and respect.

About Monast Law Office

Monast Law Office is a well-established Ohio workers’ compensation plaintiff’s practice with over 40 years of experience representing injured workers. We are a small, dedicated team that has handled more than 10,000 claims. Our firm is built on the belief that nobody calls a lawyer when they’re having a good day—and we treat every client with the compassion and respect they deserve during some of the most difficult times of their lives.