Claims Appraiser - Auto Estimatics

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. This Remote-Field position is based in Sterling, VA, requiring residence within a commutable distance; you will split time between working from home doing virtual estimates and using a mobile office/vehicle for in‑person appointments with body shops and customers. Flexible work shifts, possible overtime and irregular hours may be required.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Serve as the first point of contact to meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process while providing Remarkable® service.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability.
• Evaluate bid content and photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• May occasionally interact with parties expressing strong emotions or concerns about inspections or claim resolutions.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision‑making skills.
• Strong written and verbal communication skills.
• Ability to multi‑task across technical platforms.
• Accountability and resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• Valid driver’s license required.

Skills

• Motor Vehicle Physical Damage Appraiser License (preferred).
• CCC One and/or Mitchell knowledge (preferred).
• I‑CAR Platinum Certification (preferred).

Pay

Potential starting salary range: $69,398.62 – $91,000 annually, based on skills, background, and experience; the high end of the range is limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary.

Benefits

• Competitive pay with annual raise and bonus eligibility.
• Robust health and wellbeing programs; State Farm pays most of your healthcare premium with multiple plan options, including a high deductible plan; all medical plans provide 100% coverage for in‑network preventative care.
• Access to vision, dental, telemedicine, 24/7 mental health professionals.
• Educational benefits: industry‑leading training programs, tuition assistance, employee resource groups, mentoring.
• Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching.
• Option to start a savings account or financing through State Farm Federal Credit Union.
• Generous time off policies: up to 20 days annually initially, plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, Employee Assistance Fund for giving back.
• Retirement planning: free financial advisors and a 401(k) plan with company contributions up to 7% of salary.

Schedule

Hours of operation are continually evaluated and may change based on business need. Successful candidates must be able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.