Claims Appraiser - Auto Estimatics

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service. This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Hayward, CA. Competitive candidates should reside within a commutable distance of this territory. Candidates may be asked to work outside of their assigned territory as business needs dictates.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person
• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required
• Motor Vehicle Physical Damage Appraiser License (preferred)
• CCC One and/or Mitchell knowledge (preferred)
• I-CAR Platinum Certification (preferred)
• Must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
• State Farm recently implemented new pre-employment assessments; candidates that have previously taken an assessment may be asked to participate in additional testing

Benefits

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most