Claims Appraiser - Auto Estimatics

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required

Qualifications

• Competitive candidates must demonstrate the following:
• Accountability and Resourcefulness

Skills

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Benefits

• Potential starting salary range: $59,059.65 - $82,000 annually
• Annual raise and bonus
• Healthcare benefits including 100% coverage for in-network preventative care, vision, dental, telemedicine, 24/7 mental health professionals, and more
• Tuition assistance programs
• Employee resource groups and mentoring
• College coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more
• Time off policies including parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days
• Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
• 401(k) plan with company contributions of up to 7% of your salary