Claims Appraiser - Auto Estimatics

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

• As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service.
• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required
• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
• State Farm recently implemented new pre‑employment assessments; candidates that have previously taken an assessment may be asked to participate in additional testing

Preferred Skills

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Pay

Potential starting salary range: $78,862.06 - $102,500.00 annually. Starting salary will be based on skills, background, and experience; the high end of the range is limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary.

Benefits

• Competitive pay with eligibility for an annual raise and bonus.
• Health and wellbeing programs: State Farm pays most of your healthcare premium; multiple healthcare plan options, including a high deductible plan; all medical plans provide 100% coverage for in‑network preventative care, plus vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Educational benefits: industry‑leading training programs, top‑notch tuition assistance, employee resource groups, and mentoring.
• Family planning benefits: fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and the ability to start a savings account or consider financing through the State Farm Federal Credit Union.
• Time off policies: opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give back programs: Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Retirement planning: free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Schedule

This is a Remote‑Field position located in Hayward, CA; you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in‑person appointments with body shops and customers. Competitive candidates should reside within a commutable distance of this territory and may be asked to work outside the assigned territory as business needs dictate. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts