Claims and Legal Manager - Residential Property Management
About the role
Arcadia Management Services is seeking a Claims & Legal Manager - Residential Properties to support the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk.
Responsibilities
Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure.
Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern.
Provide timely and ongoing updates to the President, CFO, and Director of Residential Property Management on significant claims, litigation matters, and emerging risks.
Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions.
Develop clear, concise reporting materials that translate legal and claims data into actionable business insights.
Manage the full lifecycle of eviction (unlawful detainer) matters across the portfolio.
Coordinate with property managers, residents, and outside counsel to ensure timely and compliant filings.
Prepare and review notices (e.g., pay-or-quit, termination notices).
Track court deadlines, filings, and case status.
Maintain accurate records and reporting.
Ensure consistent application of company policies and legal requirements across all properties.
Manage small claims court coordination.
Evaluate case outcomes for process improvement.
Prepare, file, and manage small claims actions including documentation, evidence, and court coordination.
Attend hearings as needed and support property teams in case preparation.
Manage liability, property damage, and tenant-related claims.
Monitor self-insured retention or deductible.
Serve as contact with insurance carriers and adjusters.
Coordinate documentation and claim follow-up.
Monitor claim trends, loss drivers, and exposure to inform risk mitigation strategies and operational improvements.
Identify recurring issues and partner with leadership to implement preventative solutions.
Partner with outside counsel on eviction and claims matters.
Manage documentation and case files.
Track legal spend, review invoices for accuracy, and support budget oversight.
Support portfolio risk and compliance by monitoring compliance with California landlord-tenant, fair housing, and related regulatory requirements.
Provide guidance to property teams on lease enforcement and documentation.
Operate as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio.
Qualifications
5+ years of experience in litigation support and claims management.
Experience working with California landlord-tenant law and eviction processes.
Strong organizational and case management skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities, meet deadlines, and adapt to changing demands.
Experience working with property management teams and/or real estate operations.
Proficiency with property management software (e.g., Yardi), Microsoft Office, and cloud-based document systems (e.g., Box).
Core Competencies
Judgment & Risk Awareness: Ability to assess legal exposure and business risk.
Organization & Attention to Detail: High attention to detail with strong case management discipline.
Discretion & Professionalism: Handles sensitive legal and employee-related matters with confidentiality.
Communication & Influence: Communicate effectively with attorneys, insurance carriers, and internal teams.
Resilience & Adaptability: Manages urgent deadlines and complex disputes calmly.