Claims Analyst- Real Estate or Construction Vertical, Tampa or Charlotte

About the role

The successful candidate will join the Risk Services Claim Practice, contributing industry expertise and strong interpersonal skills to deliver high-quality claim advice and service to clients.

Responsibilities

• Provide claim advice to clients, including evaluating coverage for loss scenarios, advocating for coverage (e.g., authoring responses to adverse coverage positions), and advising clients and internal teams on coverage issues.
• Evaluate claim processes and author solutions for improvement, including negotiating best-in-class claim handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients, such as Claim Strategy Meetings, Claim Service Capabilities Presentations, and Claim Kick-off Meetings.
• Develop Claims Reporting Procedures for external clients.
• Create and maintain agreed-upon external Client Service Plans.
• Ensure adherence to Lockton policies, procedures, and standards.
• Deliver customer service as directed.
• Attend Construction Practice meetings, Risk Control Service meetings, educational workshops, and industry/trade meetings.
• Report claims to appropriate insurance carriers accurately and promptly on behalf of Lockton clients.
• Organize, analyze, and present claims/loss data.
• Utilize carrier and TPA online systems to monitor claim progression and deliver reports.

Requirements

• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• 3–7 years of claim experience with an insurance broker, carrier, or third-party claim administrator.
• Strong knowledge of commercial property/casualty coverages and claims.
• Familiarity with construction claims, contracts, project management, and industry best practices.
• Experience supporting Sr. Claim Consultants with Chapter 558 (Florida Statute) construction defect claims.
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications.

Skills

• Strong interpersonal and communication skills, both verbal and written.
• Ability to excel at multitasking, adapt to change, and work under tight deadlines without compromising quality.
• Proven ability to organize and manage time to meet deadlines.
• Demonstrated professional and tactful negotiation and persuasion skills.
• Ability to interact with associates at all levels of responsibility and build strong client relationships.
• Demonstrated analytical and problem-solving skills, including research and investigation.
• Understanding of when to proceed independently and when to involve other associates.
• Extensive insurance industry knowledge through experience and/or coursework.
• Ability to instill confidence and comfort in external clients, positioning Lockton as a trusted business partner.
• Industry designations (e.g., AIC, CIC, ARM, CRIS, or CPCU) are a plus.

Cultural Competencies

• We Live Service! Client focus is fundamental. We act with integrity as trusted advisors, learn our clients’ business, and build partnerships while always prioritizing their interests.
• We run at Lockton Speed! Decisions are made locally with urgency. We are responsive to clients, teams, and partners, ensuring efficiency, speed, and quality.
• We make it happen! We embrace independence, new ideas, and informed opinions, taking responsible risks to solve problems creatively. We are competitive, passionate, and driven to deliver the best solutions.
• It's Personal. Relationships matter. We collaborate proactively, work through challenges together, celebrate successes, and grow as one team.