Claims Analyst

About the role

The Claims Analyst plays a crucial role in the Claims team, supporting the investigation, evaluation, and resolution of property and casualty insurance claims. This position requires strong analytical, organizational, and problem-solving skills, along with excellent communication abilities.

Responsibilities

• Analyze and evaluate insurance claims to determine coverage and appropriate settlement amounts.
• Review insurance policies to accurately interpret coverage terms and conditions.
• Negotiate claims settlements effectively, ensuring resolutions are fair, timely, and consistent with company standards.
• Maintain comprehensive and precise claim documentation in accordance with company procedures and regulatory requirements.
• Process incoming claims, making necessary adjustments and recommendations based on findings.
• Communicate professionally with landlords, tenants, internal stakeholders, and other relevant parties, addressing inquiries promptly and clearly.
• Support legal processes including document preparation, analysis, and regulatory compliance activities.
• Manage workload proactively to meet productivity targets and turnaround time expectations.
• Identify opportunities to improve claims workflows, documentation practices, or operational efficiency.
• Perform other role-related responsibilities as assigned and aligned with business needs.

Requirements

• Strong analytical, organizational, and problem-solving abilities with a demonstrated ability to evaluate complex claims information and reach sound conclusions.
• Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally with diverse stakeholders.
• Demonstrated ability to manage a high volume of work, meet deadlines, and deliver high-quality work in a fast-paced, regulated environment.
• High attention to detail and commitment to documentation accuracy and compliance.

Nice to Haves

• Prior experience in insurance claims adjustment or a related insurance role.
• Experience working in a high-growth, regulated, or insurtech environment.
• Familiarity with claims management systems, policy administration platforms, or related insurance technology tools.
• Experience with property and casualty insurance products, lease guarantee products, or landlord/tenant claims.
• Additional education, certification, or training in insurance, risk management, or a related field (e.g., CPCU, AIC, or similar).
• Prior experience supporting legal or compliance processes related to claims.

Benefits

Join us and enjoy a comprehensive benefits package including medical, dental, and vision insurance, a health savings account with employer contribution, flexible spending accounts (healthcare, dependent care, commuter), a generous 401(k) plan, and extensive paid time off and holidays. We also offer paid parental leave and company-sponsored short and long-term disability.

Pay

Base Salary Range: $60,000 - $65,000 annually. Final offer amounts are determined by multiple factors, including prior experience, expertise, location, and current market data.

Schedule

Flexible working hours are offered to accommodate your needs.