Claims Analyst

About the role

Crum & Forster Company Overview Travel Insured International, a Crum & Forster company, is hiring for a Claims Analyst. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Responsibilities

• Corresponds through verbal/written communication with policyholders, claimants, travel coordinators, etc. to gather important information to support claim decision.
• Serve as a customer advocate in all interactions to provide an outstanding customer experience.
• Review, assess, and process claims with adhering to established SLAs.
• Prompt responses to all status calls (next business day standard).
• Maintain SLAs on DOI, Attorney Demand and BBB complaints.
• Deliver complete, timely, and accurate work.
• Thoroughness of file documentation of spreadsheets and diary.
• Minimum number of claim appeals overturned due to analyst error.
• Manage work queue independently.
• Take ownership of claim decisions and work queue.
• Communicate effectively both written and verbal.
• Recognize fraud and subrogation opportunities and refer to appropriate expert.
• Show commitment to supporting team goals (e.g. eliminating backlogs, adherence to Work Force Management).
• Participate in Operations and Companywide initiatives (Focus Groups, Pilots, System Enhancements).
• Be a positive influence in the unit and exhibit professionalism.
• Willingness to put forth ideas to improve unit performance.
• Willingness to accept constructive criticism (coachable).
• Support of Team TII or other community initiatives.
• Continuous acquisition, development, and refinement of your skills as a claim professional.

Requirements

• Bachelor’s degree or equivalent work experience preferred, high school diploma/GED and 3+ years of experience required.
• Strong computer literacy with demonstrated keyboard skills, solid knowledge of technology used for claims administration, and familiarity with Microsoft office software and Cloud base systems.
• Prior customer service experience, within a claim environment a plus.

Qualifications

• Customer Focus: Demonstrates a customer-first approach, consistently prioritizing customer needs and satisfaction in all interactions and decisions.
• Strong problem solving and decision-making skills.
• Active listening skills.
• Demonstrated ability to work independently.