Claims Analyst

About the role

Support the effective management of claims portfolios through data analysis, forecasting, and reporting, providing insights into claim trends and financial performance to inform decision-making in line with Group Claims processes.

Responsibilities

• Analyze claims data across managed portfolios to identify trends, patterns, and key drivers of loss performance
• Support claims forecasting activities, including projections of loss development, reserves, and financial outcomes
• Prepare and maintain regular management reporting on claims performance, key metrics, and emerging trends
• Partner with Claims, Finance, Actuary, IT, and Operations teams to validate data accuracy and ensure consistency across reporting outputs
• Monitor and analyze variances between actuals and forecasts, providing insights and recommendations to support decision-making
• Develop and enhance reporting tools, dashboards, and data models to improve visibility into claims performance
• Support the identification and remediation of unreconciled data, reporting, and systems-related gaps impacting claims analytics and forecasting capabilities
• Contribute to initiatives aimed at improving consistency and standardization across claims processes, including controls, KPIs, and governance practices
• Provide analytical support for portfolio reviews, including evaluation of resource needs, alignment with forecasted claims outcomes, and overview of portfolio performance
• Assist in tracking and prioritizing operational and reporting improvements to enhance readiness, scalability, and overall claims performance
• Ensure data integrity and compliance with internal controls, reporting standards, and Group Claims policies
• Work with external stakeholders to fulfill any claims related requests, including loss runs, data calls and other time-sensitive matters
• Support ad hoc analysis requests related to claims performance, portfolio trends, and emerging risks

Requirements

• 2–6+ years of relevant experience in insurance, claims analytics, or financial/data analysis
• Experience working with large data sets, including reporting, trend analysis, and performance monitoring
• Strong analytical capability and problem-solving skills, including experience with data modeling, forecasting, and variance analysis
• Advanced Excel Skills (e.g., Pivot Tables and Lookup Formulas)
• Proficiency with BI tools (e.g., Power BI, SQL, SAP, or similar analytics platforms) and PowerPoint skills strongly desired
• Solid understanding of insurance and/or reinsurance business models, with exposure to claims operations preferred
• Strong business writing and reporting skills, with the ability to present insights clearly and concisely
• Demonstrated attention to detail and a high level of data accuracy
• Ability to translate data into actionable insights to support business decision-making
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the Claims, Finance, IT, and Operations teams
• Ability to work effectively in a fast-paced, team-oriented environment
• High level of motivation and creativity to identify and develop new strategies and approaches to problems, creating efficiencies in existing and new processes
• Must be legally authorized to work in USA

Limited travel may be required.