Claims Advocate & Risk Control Specialist

Responsibilities

• Serve as the primary point of contact for all client claim matters
• Provide claim reporting guidance, oversight, and ongoing monitoring
• Conduct formal claim reviews and deliver stewardship reports
• Cook up litigation strategy and defense counsel relationships
• Advocate on behalf of clients to ensure timely and equitable claim resolution
• Perform on-site risk assessments and loss control inspections
• Identify exposures and develop customized risk control programs
• Analyze experience modification factors and forecast trends
• Evaluate incident data and perform loss trend analysis to reduce frequency and severity
• Deliver in-person and virtual training sessions for client employees
• Provide access to and guidance on safety and compliance training resources
• Develop and implement customized safety programs and policies
• Track training completion and support compliance requirements
• Build strong, consultative relationships with key client stakeholders
• Act as a strategic partner focused on continuous improvement year-over-year
• Deliver benchmarking insights and customized reporting
• Collaborate with internal service teams to deliver integrated solutions across claims, risk control, and training

Qualifications

• Experience in claims management, risk control, or insurance consulting
• Proven ability to analyze data, identify trends, and develop actionable solutions
• Excellent communication, presentation, and client-facing skills
• Ability to manage multiple clients and priorities in a dynamic environment
• Experience in middle market or large account client service
• Background in loss control inspections or safety program development

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO