Claims Administrator - US

About the role

Protecting appliances. Supporting customers. Solving problems with confidence.

At Domestic & General, we keep home life running. As a global leader in appliance care, we pride ourselves on delivering exceptional service and fast, effective resolutions. We're now looking for a Claims Administrator to join our team in the US and help ensure customers receive the support they need, exactly when they need it.

Responsibilities

• Prepare well-defined and accurate warranty repair orders in line with policy and procedure.
• Enter all required administrative data for each claim with precision.
• Review claim history to avoid duplicates or repeat repair submissions.
• Collaborate directly with customers and service dealers to coordinate repairs, authorizations, reimbursements, and next steps.
• Escalate cases requiring additional review, authorization, or special assistance.
• Communicate any changes or adjustments during the claims process to service dealers and internal management.
• Process, track, and resolve returned, rejected, or adjusted claims through to final outcome.
• Meet and maintain KPI expectations to ensure high-quality and efficient service delivery.
• Provide occasional backup support to our Contact Center teams across general warranty inquiries, claims, credits, sales, and product registration.

Requirements

• Experience as a claims adjuster or similar role.
• Customer service experience.
• A genuine drive to deliver exceptional customer experiences.
• Ability to work under pressure, manage deadlines, and handle high-volume workloads.
• Strong critical-thinking, decision-making, and problem-solving skills.
• A reliable, positive, punctual, and energetic approach to work.
• Self-motivation and the ability to work independently while staying aligned with team goals.
• A collaborative mindset and a strong work ethic.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, PDF), Google Docs, and email.

Qualifications

• Self-motivation and the ability to work independently while staying aligned with team goals.
• A collaborative mindset and a strong work ethic.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, PDF), Google Docs, and email.

Skills

• Experience as a claims adjuster or similar role.
• Customer service experience.
• Strong critical-thinking, decision-making, and problem-solving skills.
• Ability to work under pressure, manage deadlines, and handle high-volume workloads.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, PDF), Google Docs, and email.

Benefits

The role offers a competitive salary of $20.00 per hour and a full-time contract.

Pay

$20.00 per hour

Schedule

Full Time

Benefits

The role offers a competitive salary of $20.00 per hour and a full-time contract.

Company Culture

We are a creative, fast-moving, and exciting company going through a period of transformational change where customers are at the heart of everything we do. We are expanding our horizons, entering new markets and territories internationally, and we need your expertise to help us on the journey.