Claims Administrator

About the role

Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Location: Corporate

Department: Risk Management

Job Summary: The Claims Administrator supports the operation of the Corporate Risk Management Department to fulfill operational and administrative needs related to claims processing and incident management.

Responsibilities

• Review and preserve surveillance video in response to internal and external requests related to reported incidents.
• Document video requests and fulfill in a timely manner to support claim investigations.
• Support the Risk Management team by reviewing incident reports and organizing related documentation.
• Monitor Risk Management Information System (RMIS) to analyze data, identify trends, and compile information in support of investigations and litigation.
• Compile weekly incident reports for root cause analysis and trending.
• Perform periodic audits of claims documentation and system data for accuracy and completeness.
• Receive and process incoming claims-related correspondence and documentation.
• Support claims investigations by gathering evidence including witness statements, lease documents, vendor contracts, maintenance work orders, and training documentation.
• Coordinate with stores and internal departments to obtain required documentation for claim defense.
• Open new claim files and enter loss information into the claims system.
• Support subrogation efforts by identifying claims involving damage to company property that may lead to recovery.
• Support the Risk Management team with additional duties as assigned.

Qualifications

• High school diploma or GED required
• Proficient computer skills
• Strong Microsoft Office skills

Requirements

• 1-3 years of experience in a call center, customer service, or fast-paced environment preferred
• Familiarity with claims handling processes, RMIS systems, and evidence preservation preferred
• Interest in and willingness to learn and grow within the Risk Management team

Skills

• Ability to work well independently as well as in a team environment
• Ability to work in a highly confidential environment
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Excellent customer service skills
• Deliver precise and accurate work
• Strong attention to detail
• Ability to handle incident and injury descriptions, photos, and videos that may be graphic in nature
• Ability to keep confidentiality