Claims Administrator

Job Summary

The Claims Administrator will serve as a property and casualty claims advocate on behalf of North Risk’s clients. This position works closely with Risk Advisors across the company.

Essential Responsibilities

• Provide service, expertise, and guidance to insured(s) and claimant(s) with a planned approach for prompt, fair handling of property and casualty claims.
• Aid on claim denials and reservation of rights to ensure coverage is applied appropriately.
• Develop action plans on high exposure claims.
• Work on accounts that receive additional services.
• Monitor specific claims with a goal to insure reserve and claims handling accuracy.
• Coordinate and conduct claim review meetings.
• Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company's software system(s).
• Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and services for clients.
• Prepare and analyze loss history, experience modifications, and claims reports to identify loss trends with the goal of reducing the cost of risk.
• Mentor Associate Claims Administrators.

Requirements

• Qualifications (Knowledge, Skills, & Abilities)
• Active property & casualty insurance license
• Excellent oral and written communication skills
• Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively
• Thorough knowledge of commercial insurance coverage and claims processes
• Ability to work in a fast-paced environment
• Maintain internal and external relationships with professionalism
• Proficiency in CRM software and Microsoft Office suite
• Knowledge of ModMaster and basic concepts

Behavior Expectations

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Physical Requirements

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels

Tools and Equipment Used

• Telephones
• Calculators
• Copy machines
• Computers
• Printers
• Other office equipment

Work Environment

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee. This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Compensation and Benefits

The estimated base salary range for this full-time position is $69,000 - $86,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, and paid holidays.