Claims Adjuster - Total Loss & Client Recovery

Total Loss and Client Claim Processing

Total Loss and Client Claim Processing (85%):

• Review total loss settlement offer or claim payment to verify accuracy;
• Draft and send out correspondence to applicable parties;
• Document claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations;
• Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers;
• Process letter of guarantee in accordance with all client service level agreements;
• Communicate empathetically with clients on all claims, including complex claims that don’t warrant pursuit;
• Research and respond to complex customer communications, concerns, conflicts, or issues;
• Problem solve and contribute to overall team goals by offering suggestions, providing support, and sharing ideas.

Client Engagement

(15%):

• Answer any direct client inquiries as received in a timely fashion;
• This may include questions about recovery, insurance and title situations, cycle times, etc.;
• May interact directly with a client as it relates to day-to-day operational workflows or as stipulated by a client;
• Absorb and assist in client related implementation and training as needed.

Qualifications

• High school diploma required;
• Bachelor’s degree preferred;
• 1-2 years of directly related work experience required.

Benefits

Our comprehensive benefits include:

• Medical, dental and vision insurance coverage;
• 100% company-paid life and disability coverage;
• 401k options with company match;
• Three weeks PTO by the end of the first year and much more.