Claims Adjuster II

BASIC FUNCTION AND RESPONSIBILITY

The Claims Adjuster II handles moderately complex commercial claims including property, liability, auto, or workers' comp that may involve legal representation. This role involves independent investigation, coverage interpretation, liability analysis, and damage evaluation in various state jurisdictions. You will work closely with internal and external partners to resolve claims promptly, fairly, and within authority limits, using modern claims technologies and best practices.

QUALIFICATIONS

• REQUIRED QUALIFICATIONS:
  • 3-5 years of experience handling commercial claims.
  • Strong technical understanding of commercial policies and coverage analysis, with experience handling some minor to moderate coverage matters.
  • Proficient in policy interpretation, exposure analysis, and jurisdictional claims practices across multiple states.
  • Excellent negotiation, analytical, and customer service skills.
  • Demonstrated ability to communicate clearly and professionally.
  • Proven ability to manage challenging conversations with policyholders.
  • Strong organizational and time-management skills.
  • Technical knowledge of commercial insurance laws, regulations, and best practices.
  • Proven ability to manage competing priorities in a fast-paced environment.
  • Strong written and verbal communication skills, with the ability to present information clearly and persuasively.
  • Sound critical thinking, and problem-solving capabilities.
  • Outstanding customer service, attention to detail, and multi-tasking skills.
  • Strong computer skills, including a strong knowledge of Microsoft applications (Outlook, Word, Excel).
  • Strong working knowledge of claims technology platforms.
  • Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire).
  • Ability to exercise independent judgment with limited to moderate supervision in handling claims within reserve and settlement authority.
  • Ability to travel, as necessary.
• PREFERRED QUALIFICATIONS:
  • Has secured or is currently working toward professional designations such as CPCU, AIC, SCLA, or similar.