Auto Claims Adjuster II

Key Responsibilities

• Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims.
• Evaluate claim facts, determine claim value, and negotiate settlements in accordance with company best claim practices.
• Investigate multi-vehicle accidents and other complex loss scenarios while making sound claims decisions.
• Apply state-specific laws, regulations, and company guidelines to ensure accurate claim handling.
• Manage an assigned inventory of claims independently while maintaining quality, productivity, and service standards.
• Provide proactive, transparent, and timely communication to customers, claimants, agents, repair facilities, and other involved parties.
• Deliver an extraordinary customer experience by demonstrating empathy, professionalism, and ownership throughout the claims process.
• Resolve customer concerns through effective negotiation and conflict resolution.

Qualifications & Experience

• 2+ years of prior claims handling experience.
• Ability to independently manage an inventory of auto claims while making sound claims decisions.
• Strong understanding of insurance coverage, liability investigations, and claims handling practices.
• Ability to obtain and maintain all required state adjuster licenses.

Skills & Competencies

• Advanced claims investigation and evaluation
• Liability analysis and settlement negotiation
• Customer-focused communication and relationship management
• Conflict resolution and sound decision-making
• Strong attention to detail and organizational skills
• Ability to work independently while collaborating effectively with others
• Commitment to delivering a seamless, high-quality claims experience

Additional Information

Strong verbal and written communication skills required.

Periodic travel may be required.

Pay Range

$57,500.00 - $79,100.00 annually + bonus

Salary is commensurate to experience, location, etc.