Claims Adjuster (I/II) – Property & Casualty

About the role

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection.

We're looking for a Claims Adjuster and are open to considering candidates at either the Claims Adjuster I or II level, depending on experience, technical knowledge, and qualifications. In this role, you'll investigate and resolve property claims, evaluate coverage and damages, and collaborate with policyholders, contractors, attorneys, and other partners to support fair and timely outcomes. You'll have the opportunity to contribute your strengths, continue developing your expertise, and make a meaningful impact on the people we serve.

Responsibilities

• Investigate & Resolve Claims
  • Manage first-party property claims of varying complexity, including third-party and litigated claims as assigned.
  • Investigate facts of loss, evaluate coverage, assess damages, and establish and adjust claim reserves.
  • Prepare and reconcile property damage estimates, including emergency mitigation services (EMS) and reconstruction estimates.
  • Coordinate inspections, expert evaluations, and virtual investigations to support accurate and timely claim decisions.
• Support Policyholders & Partners
  • Communicate with policyholders, public adjusters, attorneys, contractors, and other partners throughout the claims process.
  • Provide timely updates, explain coverage decisions and settlements, and help navigate questions or concerns.
  • Prepare coverage correspondence, including Reservation of Rights and denial letters, for management approval.
• Collaborate on Claim Resolution
  • Identify opportunities for mediation, appraisal, and negotiated settlements, participating in proceedings as needed.
  • Coordinate appraisal activities and support the resolution of disputed claims.
  • Identify and refer potential fraud, subrogation opportunities, large losses, and significant liability exposures to the appropriate teams.
  • For more complex or litigated claims, review claim files and lawsuits and collaborate with management on handling recommendations and litigation strategies.
• Maintain Quality & Support Team Success
  • Maintain accurate, timely claim documentation and ensure files are handled in accordance with company guidelines and regulatory requirements.
  • Support internal and external audits, special projects, and continuous improvement initiatives.
  • Share knowledge and provide guidance to colleagues as appropriate.
  • Assist with catastrophe response efforts, including additional hours when business needs require it.

Requirements

• Experience handling Florida property claims, with position level determined by your years of experience, technical knowledge, and claims handling expertise.
• Active Florida 6-20 All Lines Adjuster License.
• Experience investigating property claims, evaluating coverage, assessing damages, and working toward timely resolutions.
• Strong analytical, organizational, communication, and negotiation skills.
• A collaborative, service-focused approach with the ability to navigate complex situations and build positive relationships.
• Ability to manage multiple priorities, adapt to changing needs, and maintain accurate claim documentation.
• Experience handling complex, disputed, or litigated claims is a plus.
• Bachelor's degree or equivalent professional experience preferred.

Benefits

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment