Claims Adjuster

Essential Duties Include

• Gathers and assembles pertinent claim information by contacting lenders, auto dealers, borrowers, and/or agents.
• Ensures the completeness and accuracy of documentation for processing.
• Calculates claim proceeds in accordance with the Master Policy coverage by analyzing and reviewing borrower’s loan history, MSRP/NADA valuations, appraisals, and primary carrier’s coverage documentation.
• Refers non-payable claims to insurance carrier, as necessary, and completes appropriate documentation for each file.
• Responsible for entering all payments for settlements, expenses, and fees in the claims system.
• Solves lender or borrower claims questions regarding claim status and resolution.
• Maintains an effective claims management diary to ensure all claims are handled promptly.
• Produces claim activity reports for management.
• Performs other duties as required.

Minimum Qualifications

• A high school diploma or GED.
• One (1) year of experience performing similar listed duties required.
• Proficient Microsoft Office skills, including Excel, Outlook, and Word.
• Excellent organizational and analytical skills.
• Excellent verbal and written communication skills.
• Basic 10-key calculator touch skills.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 45 WPM.
• Able to work independently and exercise sound judgment.
• Able to perform all required claims handling tasks.
• Must be a self-starter.
• Bilingual, English and Spanish preferred.
• Texas Property & Casualty License required (or obtainable within 30 days).
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.