Claims Adjuster

Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry, and providing a ship anchorage in Louisiana. As the leading carrier, we operate a fleet that transports aggregates, grain, fertilizer, coal, ores, alloys, steel products, chemicals, and other products. We're committed to being the best at whatever we do and are continuously growing, adapting, and responding.

About the role

Ingram Marine Group is hiring a Claims Adjuster in the Nashville, TN area. Claims Adjusters investigate incidents and claims, analyze risk issues, participate in the litigation process with in-house and outside counsel, and mediate and resolve claims at various stages. Claims may involve personal injury/illnesses, property damage, cargo damage, and other types.

Responsibilities

• Investigate and manage incidents and events resulting from marine group operations to identify proximate cause and assess potential liability.
• Interface with vessel associates, operations managers, customer service representatives, contractors, insurance carriers, medical providers, in-house and outside counsel, and others to investigate and process claims, as well as manage liability exposure.
• Consult with claimants and medical providers to obtain pertinent medical information to manage claims.
• Maintain accurate records and notes on all aspects of claims, including taking statements, obtaining medical records, hiring surveyors, and other relevant tasks.
• Establish reserves, monitor expenditures, and approve payment of necessary claim-related expenses.
• Partner with in-house and outside counsel to formulate litigation strategy and achieve favorable results for the organization.
• Initiate and monitor various requested Coast Guard documentation (such as 2692 forms).
• Maintain claim files and system records.
• Support department activities with regular and prompt attendance.

Requirements

• High School Diploma / GED (required).
• 3-5 years of experience (preferred).

Skills

• Excellent interpersonal and communication skills.
• Ability to organize and prioritize multiple projects and tasks.
• Ability to work independently with little supervision.
• Knowledge of investigative techniques.
• Understanding of the litigation process.

Additional Information

This position can be located in one of the following cities: Nashville, TN; Paducah, KY; Granite City, IL; Reserve, LA; or Houston, TX.