Claims Adjuster

About the role

As a world-class asset-based carrier, Charger Logistics specializes in delivering assets on time and on budget. With a diverse fleet of equipment, we handle dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo. We invest time and support into our employees to provide room to learn, grow expertise, and advance within the company. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are expanding and looking to add a motivated individual to our team.

Responsibilities

• Evaluate and adjudicate complex claims, including those in litigation, ensuring compliance with all legal and regulatory requirements.
• Oversee the investigation, evaluation, and resolution of bodily injury claims involving company vehicles or drivers.
• Prepare detailed file summaries for internal reporting, large loss assessments, and reinsurance purposes, ensuring all pertinent information is accurately documented.
• Ensure all bodily injury claims are handled in accordance with industry best practices and company policies.
• Adjust physical damage claims including unreported damage claims.
• Negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
• Discuss accidents, damage, preventability, and processes with commercial vehicle operators.
• Maintain files for litigation, subrogation, physical damage, liability, and workers compensation claims.
• Report claims and accidents as necessary.
• Be available on-call for nights and weekends for serious accidents and other duties as necessary.
• Select, direct, and manage vendor relationships including towing companies, body shops, garage and parking/storage yards to obtain accurate costs as needed in settlement of claims.
• Update and post payments for repairs.
• Order police reports and set up new claim files.
• Confirm loss to insurer and broker.
• Communicate with the Claims team as well as the Safety/Compliance team (and others as necessary) on any relevant items.

Requirements

• Post-secondary education in an Insurance program or related field.
• 2+ years of experience in trucking, claims, or safety and compliance is preferred.
• Experience with commercial lines and transportation liability.
• Advanced knowledge of Microsoft Outlook and Excel.
• Strong multi-tasking, time-management, customer service, and organizational skills.
• Ability to maintain a high level of confidentiality.
• Ability to stay calm in crisis situations.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth