Claims Adjuster - Associate

Company Overview

Independence Pet Holdings, established in 2021, is a corporate holding company that manages a diverse portfolio of modern pet health brands and services across North America, including insurance, pet education, lost recovery services, and more. The company operates with a full stack of resources, capital, and services to support pet parents, and its subsidiary Doubtless Pet Insurance Partnerships – North America is one of the largest pet insurance and services organizations in the region, serving over 1,000,000 pets through brands such as Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance.

Job Summary

Doubtless Pet Insurance Partnerships – North America is seeking a Claims Adjuster – Associate who will report to the Supervisor, Claims. The Claims Adjuster – Associate is responsible for investigating, evaluating, and settling insurance claims, determining policy coverage for the claimed loss, and establishing appropriate compensation amounts.

Responsibilities

• Work closely with veterinary hospitals and policyholders to evaluate and review a pet’s medical history and determine a baseline of health.
• Investigate and process assigned insurance claims, verify coverage, and calculate compensation amounts per policy.
• Update Explanation of Benefits (EOB), issue payments, and close claims.
• Order medical records from providers as needed.
• Communicate with clients and providers during treatment.
• Perform other duties and responsibilities as assigned.

Basic Qualifications

• At least 1 year of relevant experience working in a veterinary clinic.
• Education: Associate’s degree or equivalent work experience (one year of relevant experience is considered equivalent), or Certified Veterinary Technician (CVT) or Registered Veterinary Technician (RVT).
• Must have and maintain an Adjuster’s license, or obtain one within 90 days of hire.
• Only United States residents will be considered for this role.

Expected Hours of Work

This is a full‑time position. Days and hours will be determined by business needs and agreed upon between the employee and the director.

Benefits

• Comprehensive medical, dental, and vision insurance
• Basic life insurance at no cost to the employee
• Company‑paid short‑term and long‑term disability
• 12 weeks of 100 % paid parental leave
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal paid time off, paid holidays, and company‑wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet‑friendly office environment and commuter benefits
• Group pet insurance
• On‑the‑job training and skills development
• Employee Assistance Program (EAP)