Claims Account Representative 1

About the role

The Ohio Attorney General's Office is seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. These positions will work a hybrid in-person/remote schedule and will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal)
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information)
• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor)
• Issues praecipes and cites permits
• May assign and/or reassign cases and/or assessments to special counsel when necessary
• Negotiates repayment with debtor, legal, and/or other government representatives
• Closes accounts which have made restitution
• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies)

Requirements

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures
• 1 course or 3 months training in English composition and grammar or business communication
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment
• Or completion of associates core program in business administration, communications, English or related fields
• Or equivalent of Minimum Class Qualifications For Employment noted above

Qualifications

• Customer service
• Listening
• Responsiveness
• Confidentiality
• Customer focus
• Versatility

Skills

• Customer service
• Listening
• Responsiveness
• Verbal communication

Benefits

Not specified

Pay

$22.79 per hour - $26.79 per hour

Schedule

Full-time

Work Hours

Mon. - Fri; 8:00am-5:00pm

Agency Contact Name and Information

Maren Aikey; Maren.Aikey@OhioAGO.gov

Unposting Date

Sep 8, 2026, 11:59:00 PM