Claim Team Manager - Property Field Inspection

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictate. This position is located in Des Moines, IA and responsible for leading a team who services the following zip codes:

50001, 50002, 50003, 50005, 50008, 50009, 50020, 50021, 50022, 50023, 50028, 50032, 50033, 50035, 50038, 50042, 50047, 50048, 50049, 50051, 50052, 50054, 50055, 50056, 50057, 50060, 50061, 50062, 50063, 50065, 50067, 50068, 50069, 50070, 50072, 50074, 50076, 50078, 50103, 50106, 50108, 50111, 50112, 50115, 50116, 50118, 50120, 50123, 50125, 50127, 50131, 50133, 50135, 50137, 50138, 50139, 50140, 50141, 50142, 50144, 50145, 50146, 50147, 50148, 50149, 50150, 50151, 50153, 50155, 50157, 50158, 50160, 50161, 50162, 50163, 50164, 50165, 50166, 50168, 50169, 50170, 50173, 50174, 50208, 50210, 50211, 50213, 50214, 50216, 50218, 50222, 50225, 50228, 50229, 50232, 50233, 50234, 50237, 50238, 50239, 50240, 50241, 50247, 50250, 50251, 50252, 50254, 50257, 50261, 50262, 50263, 50264, 50265, 50266, 50272, 50273, 50274, 50275, 50278, 50309, 50310, 50311, 50312, 50313, 50314, 50315, 50316, 50317, 50319, 50320, 50321, 50322, 50323, 50324, 50325, 50327, 50632, 50801, 50830, 50831, 50833, 50835, 50836, 50837, 50840, 50841, 50842, 50843, 50845, 50846, 50847, 50848, 50849, 50851, 50853, 50854, 50857, 50858, 50859, 50860, 50861, 50862, 50863, 50864, 51531, 51532, 51535, 51544, 51552, 51573, 51631, 51632, 51646, 51651, 52211, 52339, 52569, 52574, 52581, 52583, 52590.

Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Responsibilities

• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management, and salary activities
• Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

Requirements

• Effective written and verbal communication skills
• Demonstrated leadership behaviors
• Promote and maintain a relentless focus on the customer when making decisions
• Candidly assess our environment and tackle challenges head-on
• Inspire and energize people to understand and achieve common goals
• Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Qualifications

Preferred:

• Bachelor's degree in a related field or equivalent work experience
• Claims operations and/or call center experience
• Prior leadership experience
• Experience with Xactimate, XactContents

Pay

Compensation is based on a standard 38:45-hour work week. Potential starting salary range: $107,000.00-$142,000.00 annually. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 24% of base salary.

Benefits

• Get Paid! Eligible for an annual raise and bonus.
• Stay Well! Robust health and wellbeing programs. State Farm pays most of your healthcare premium, with multiple healthcare plan options including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care. Access to vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Develop and Grow! Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Plan Ahead! Benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and savings accounts or financing through State Farm Federal Credit Union.
• Take a Little “You” Time! Generous time off policies including up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give Back! Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Finish Strong! Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.