Claim Team Manager - Property Field Inspection

About the Role

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Anchorage, AK and responsible for leading a team who services the listed zip codes. Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Responsibilities

• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

Qualifications

Competitive candidates must demonstrate the following:

• Effective written and verbal communication skills
• Demonstrated leadership behaviors
• Promote and maintain a relentless focus on the customer when making decisions
• Candidly assess our environment and tackle challenges head-on
• Inspire and energize people to understand and achieve common goals
• Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Preferred Qualifications

• Bachelor's degree in a related field of equivalent work experience
• Claims operations and/or call center experience
• Prior leadership experience
• Experience with Xactimate, XactContents

Pay

• Potential starting salary range: $117,700.00-$156,200.00 annually. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience.
• Potential yearly incentive pay up to 24% of base salary

Benefits

• Competitive pay with annual raises and bonuses
• Robust health and wellbeing programs with multiple healthcare plan options, including a high deductible plan; State Farm pays most of your healthcare premium
• 100% coverage for in-network preventative care
• Vision, dental, telemedicine, and 24/7 mental health professionals
• Industry leading training programs and top-notch tuition assistance
• Employee resource groups and mentoring
• Fertility/IVF/adoption assistance
• College coaching and national discount programs
• Interactive monthly financial workshops and free financial coaching
• State Farm Federal Credit Union access
• Generous time off: initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund
• Free financial advisors and 401(k) plan with company contributions of up to 7% of your salary