Claim System Data Support Ops Analyst

Responsibilities

• Aids in analyzing internal operational procedural changes and requirements.
• Participates in researching, writing, publishing, and maintaining operating procedures and user manuals.
• Provides guidance and/or training to Claim Offices on existing claim systems and procedures.
• Assists various BSI and Kemper Departments in identifying, researching, and correcting indicative and financial data errors.
• Maintains a favorable working relationship with internal and external customers.
• Monitors and handles various reports such as NY Surcharge, IRS, DASD Exception, 180 Day Stale Date, SPCP, etc., within a specified period.
• Processes vendor invoices via bulk pay file procedures.
• Supports the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.
• Applies reimbursement checks to claim files and/or miscellaneous checks for subpoena/copy/witness fees.
• Maintains applicable log books and adheres to established guidelines for applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockboxes.
• Applies Law Invoice payments for various law firms utilized by Kemper Insurance to claim files in a timely manner.
• Provides assistance on various projects assigned to Claim Operations for handling to completion.
• Provides backup coverage when required and/or requested on one or more responsibilities within the Department.
• Develops and maintains a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.

Qualifications

• High school diploma or equivalent, supplemented by courses in word processing, spreadsheet creation, or the equivalent in work-related experience.
• One or more years of experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
• Effective customer relations skills.
• Sound analytical skills.
• Effective and diplomatic oral and written communication skills.
• Ability to work accurately with attention to detail and customer expectations.
• Comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.

About Us

Why Crawford? Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.