Claim Supervisor - Casualty

This role can be fully remote or hybrid (in office days Tuesday–Thursday) if in close proximity to one of our office locations: Merrill, WI; Milwaukee, WI; or Mechanicsburg, PA.

What You'll Be Doing

• Accountable for the outcomes produced by direct reports and the financial exposure associated with the assigned team's claim volume.
• Review and authorize settlements within authority and escalate with recommended plan of action as appropriate.
• Champion department initiatives and change management.
• Develop fair solutions to meet the needs of Church Mutual and our policyholders.
• Supervisor responsibilities to include staffing, training and development, performance management, and workforce planning.

On Any Given Day, You'll

• Review and authorize settlements within Claim Supervisor authority and escalate with recommended plan of action as appropriate.
• Offer claim resolution techniques to complex claims including mediations, hearings, and settlement conferences.
• Monitor performance of team through the use of claim audits, work product review, and dialogue with direct reports.
• Assist and support the creation and implementation of audit action plan with suggested goals and training opportunities.
• Conduct coaching and mentoring interactions with team members.
• Provide meaningful career development guidance to direct reports.
• Communicate effectively to team members, peers, and business partners.
• Champion department initiatives and change management through effective written and verbal communications.
• Initiate and implement process and procedural changes effectively to maintain productivity.
• Guide strategies for resolving customer concerns, providing oversight to claim handler or responding directly to customer as appropriate.
• Analyze management reports to ensure workloads are consistent with the skill level and experience of direct reports; propose staffing solutions that align with unit and department goals and metrics.
• Collaborate with claims management in the hiring process to ensure selection of qualified candidates for open positions.
• Maximize a positive onboarding/training experience through partnership with Learning and Development.

Supervisor/manager responsibilities may include all of the following:

• Staffing needs, to include interviewing and onboarding for new employees.
• Training and development, as well as coaching and motivation, for staff.
• Performance management, goal setting, employee engagement, and salary administration.
• Workforce management to include unit equipment, software, and space needs, approving time off and overtime usage, and budget recommendations.

Requirements

• Five to seven years of Casualty (Auto and GL) commercial lines claims experience is required.
• Prior supervisory or leadership experience is preferred.
• Bachelor’s degree, or equivalent in related insurance experience, is required.
• Leadership or supervisory training is desirable.
• Completion of either AIC, AIM, or SCLA designations is a plus.

Skills & Abilities

• Strong leadership qualities and demonstrated leadership skills.
• Understanding of claim handling standards and strong knowledge of state and other regulatory requirements.
• Ability to obtain and maintain state adjusting license requirements and complete continuing education requirements.
• Ability to effectively listen to others and collaboratively share ideas and communicate effectively throughout all levels of the organization.
• Effective interpersonal skills in order to coach and lead individuals to their full potential to meet company objectives, and to work cohesively in a team environment.
• Ability to develop a comprehensive and thorough understanding of the claims system(s) and related sub-systems and its functions.
• Strong judgment, decision-making skills, and organizational abilities.
• Ability to approach problem-solving systematically and creatively.
• Knowledge of work-processing procedures and ability to recognize potential improvement opportunities.
• Knowledge and ability to work with various systems, software, applications, programs, and databases.
• Knowledge of the concepts of best practices, continuous improvement strategies, operational efficiency, and change management practices.