Claim Specialist-Auto/Property-Hybrid

About the role

Join State Farm and grow your skills while making a positive impact in your community. As a Claim Specialist, you’ll help customers through the claims process with Remarkable® service in a hybrid work environment.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims
• Apply knowledge of policies and insurance regulations to determine coverage, liability, and damages
• Handle high-volume inbound and outbound calls, written correspondence, and electronic media, tailoring each interaction to the specifics of the claim
• Manage work through task-driven queues in a fast-paced call center environment
• Support customers with personalized, caring, and simple interactions

Bilingual Spanish candidates are encouraged to apply for a portion of these positions.

This is a hybrid role, combining remote work with in-office collaboration. During training, you may spend more time in-office. Hours may vary based on business needs, including flexible shifts, overtime, or irregular hours.

You may be considered for multiple teams based on your skills, including:

• Auto Injury: Bodily injury, uninsured/underinsured, and property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): First-party medical coverage for auto accident injuries
• Special Investigative Unit (SIU): High-volume, complex auto and property claims with potential fraud indicators
• Auto Property Complex: Mid-to-high complexity property damage claims without personal injury
• Auto Total Loss: Settling claims for totaled vehicles
• Auto Weather Catastrophe: Weather-related auto claims
• Property Team: Low-severity home and renters claims (theft, minor weather, or other property losses)
• Boat, Commercial, Farm/Ranch Unit (BCFR): Commercial and boat claims
• Fire Property Stewardship: Property claims from weather and non-weather incidents

Requirements

• Bachelor’s degree in a related field or equivalent work experience
• Experience as a Claim Specialist in auto and/or property claims, including:
  • Proficiency in CCC, Xactimate, XactContents, and other estimating/evaluation software
  • Strong knowledge of auto/property insurance policies, coverage, and claim handling
  • Familiarity with state/local regulations and compliance requirements
  • Ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate:

• Excellent communication and interpersonal skills
• Empathy and de-escalation skills for customer interactions
• Detail-oriented, organized, and analytical approach
• Strong critical thinking and decision-making
• Ability to multitask across technical platforms
• Accountability and resourcefulness

Employees must complete all required training, including proficiency exams, licensing, and background checks. Additional assessments may be required for candidates who previously tested or for bilingual Spanish proficiency.

Benefits

• Compensation: Based on a 38:45-hour work week. Starting salary ranges from $63,089.65 to $83,535.93 annually, with potential for raises and bonuses up to 15% of base salary. Bilingual Spanish proficiency may qualify for additional compensation.
• Health & Wellbeing: Robust health plans with State Farm covering most premiums, including high-deductible options. Benefits include 100% in-network preventative care, vision, dental, telemedicine, and 24/7 mental health support.
• Development: Industry-leading training, tuition assistance, employee resource groups, and mentoring.
• Financial Planning: Fertility/IVF/adoption assistance, college coaching, financial workshops, free financial coaching, and access to State Farm Federal Credit Union.
• Time Off: Up to 20 days annually, plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Giving Back: Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Retirement: 401(k) with company contributions up to 7% of salary and free financial advisors.