Claim Service Specialist - Farmington, CT - Hybrid

Why Arbella

We’re focused on people. Providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages.

• Tuition assistance programs
• A robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• A culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential

What will you do?

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.

They are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism.

They prepare and maintain well-written files and keep their teams up-to-date on current claims.

New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

What will you need?

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Will need to obtain CT License

Benefits

All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more!

Check out some of the amazing benefits and programs we offer to all employees.

Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.