Claim Operations Supervisor-Workers Compensation

Responsibilities

• Manages the daily activities, procedures, and financial transactions of the Claim Operations Team.
• Assigns, coordinates, and reviews the work activities of associates.
• Affirms and controls team quality, productivity and workflow using management controls and reports.
• Makes recommendations to senior leadership based on observations.
• Enforces policies and procedures to ensure the team successfully supports all internal and external business partners.
• Calls for audits and assesses associate work product as appropriate.
• Maintains shared mailboxes for volume, productivity, completion, and accuracy.
• Arranges associate work schedules to ensure business continuity and team coverage.
• Evaluates direct reports regarding talent selection, development, and performance management.
• Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training.
• Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback; provides 1:1 training as needed.
• Effectively onboards new team members; collaborates closely with associates to ensure success.
• Proactively and consistently provides team status reports to senior leadership.
• Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes.
• Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to share or convey information in response to issues, inquiries, and escalations.

Qualifications

• A high school diploma is required.
• An associate degree is preferred.
• A minimum of 5 years of workers’ compensation operations or claims experience is required, including at least 2 years of team management experience.
• Knowledge of or experience completing mandatory forms is preferred.
• Must reside within the Central or Eastern time zone.
• Excellent communication skills in both written and verbal form are required.
• Must be able to work with a variety of internal and external contacts with accuracy and speed.
• Must be self-motivated as this is a work-from-home position.

Pay

Salary Range: $70,000.00 - $90,000.00

Benefits

We offer competitive benefits packages for full-time and part-time employees. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. Excludes seasonal employees and interns.