Claim Central Coordinator

Responsibilities

• Supports and demonstrates IMA's core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Comfort with high degree of oversight & accountability for quality & efficiency of work product
• Interact professionally and timely with clients via email, phone, and in-person
• Provide support to claim advocates and service teams in claim related matters
• Communicate pertinent claim information on a timely basis to internal and external clients
• Develop strong working knowledge of Applied Epic and Carrier Interface Systems
• Demonstrate technical insurance knowledge
• Assist on Claims Projects, reports, loss runs or other tasks as assigned
• Reception Desk claim inquiries
• Claim faxes received by the offices
• Claim Reporting for Direct reporting exception
• House account claim inquiries
• Claim updates
• Managing distribution of Claim Reporting Guides
• Monitor and prioritize workload taking into consideration deadlines and special instructions with strong attention to detail

Requirements

• Strong communication skills and basic mathematical skills required
• Ability to identify the issue and develop a resolution when speaking with a client
• Ability to manage a high volume of inbound and outbound calls while providing professional, responsive customer service
• Comfort spending a significant portion of the day on the phone assisting clients, carriers, and internal team members
• Strong verbal communication, active listening, and problem-solving skills, with the ability to build rapport over the phone
• 1 to 3 years of similar or related experience preferred
• Systems skills – Applied Epic, Carrier websites
• Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
• Prior claim experience preferred or coordination of claim and general insurance experience

Competencies

• Building relationships
• Self-Direction
• Manage Client Relationships
• Problem Solving
• Communicating

Pay

Salary Range: $45,000 USD - $55,000 USD

Benefits

Final offer amounts depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities. These benefits do not apply to internship roles.

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short-term Disability
• Long-term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off