Claim Adjuster I

About the Role

As a claim adjuster trainee, you will complete required training and education activities in preparation for a career as a claim professional. You will provide assistance in accordance with supervisor instructions and deliver prompt, courteous, and fair claim service.

Responsibilities

• Support the corporate strategy of our commitment to the member relationship.
• Support the strategic mission of the Claims function as it relates to organizational goals.
• Learn about and exhibit the Guiding Principles in your daily work.
• Develop and maintain relationships with the agency force and support agencies through sound and effective claim management practices.
• Handle all claims in accordance with the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
• Satisfactorily complete or be in progress to complete the KFB training plan and required Kentucky Farm Bureau sponsored courses.
• Review loss reports and confirm coverages.
• Conduct prompt and thorough investigations of losses.
• Maintain and thoroughly document electronic claim files to support actions taken.
• Maintain adequate reserves and active diaries on all files.
• Promptly evaluate and resolve claims through settlement or denial.
• Visit agency offices on a regular basis.
• Actively pursue salvage recovery.
• Assist the subrogation unit with subrogation recovery.
• Assist the special investigative unit with suspicious claims.
• Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
• Assign, direct, and actively monitor out-of-state claims.
• Develop and maintain knowledge of policy contracts, court decisions, and industry trends.
• Handle claims in compliance with statutes, regulations, and case law.
• Serve as a catastrophe team member or assist in other claim offices or locations as requested.
• Promptly report complaints and respond as directed.
• Report immediately receipt of all summonses.
• Report incorrectly rated policies or poor risks to PARM (Underwriting) with the assistance of your supervisor.
• Submit timely and accurate expense reports and mileage reports.
• Attend and participate in company claim meetings, seminars, and continuing education activities.
• Maintain and properly use company facilities, equipment, supplies, and vehicles.
• Follow company guidelines related to personal use of company vehicles.
• Regular, predictable attendance.

Requirements

• Combination of formal education, training, and experience equivalent to a four-year college graduate (Bachelor’s degree preferred).
• Ability to interpret policy contracts and legal documents.
• Strong written and verbal communication skills.
• Ability to make timely decisions.
• Good negotiation and public relations skills.
• Obtain Kentucky Staff Adjuster License within six months of employment.
• Valid driver’s license and good driving record.

Physical and Environmental Demands

• Physical demands: Normal vision/hearing (with or without correction); sitting; standing; speaking; mobility; driving an automobile; climbing ladders.
• Mental demands: Analytic reasoning; prolonged concentration.
• Environmental factors: Standard office lighting, temperatures, and noise; outdoor conditions, lighting, temperatures, and noise; on-site field inspections of damaged property, such as accident scenes or roofs of buildings.
• Equipment used: Automobile; camera; computer; phone; ladder.