Claim Account Executive
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
About the role
Travelers' Claim Account Executives (CAE) team collaborates with Claim management, underwriting, marketing, and business insurance partners to deliver our claim value proposition and create a customized claim service program to meet the unique needs of prospective and existing customers. As a Claim Account Executive, you will be the customer's claim liaison, leveraging your skills in relationship building, analytical, consultative, sales/marketing, and problem-solving to provide exceptional service and achieve optimal outcomes for claims. You will assist in developing highly effective relationships with customers, distribution resources and are responsible for meeting organizational financial objectives including new business and retention. Manage and facilitate claim reviews to ensure it is a positive experience and meeting the needs of our customers, agents, brokers and claim professionals. Occasional travel may be required.
Responsibilities
- Manage claim programs for a portfolio of business insurance customers.
- Leverage multi-line claim product/service knowledge and expertise to effectively market services to agents, broker, and customers.
- Consult with internal services partners to customize a sales strategy for a prospective customer based on needs, service specifications and industry/exposure information.
- Deliver clear and compelling sales presentations that highlight Travelers Claim Services and our differentiators to influence buying decisions.
- Design and implement onboarding of new customers to ensure an effective and seamless transition working within the parameters of Travelers Claim services.
- Utilize customer, industry, and peer loss data to assess, analyze, interpret, and consult with customers on their loss experience by identifying favorable and adverse trends that influence outcomes.
- Collaborate with internal business partners in Underwriting/Marketing to understand their goals and objectives regarding new business and retention goals and align focus to enhance and support their objectives.
- Educate and train internal business partners, agents, and brokers on Travelers Claim services and support claim partners with customer service training and education.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Three years of Claim experience.
- Three years of Insurance industry experience.
- Valid Driver’s License.