Civic Space Site Supervisor

Job Summary

The Civic Space Site Supervisor works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces.

The seven Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety, and customer service. In a typical year 3CDC produces approximately 800 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations.

Tasks

• Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc.
• This also means that you are the primary contact for all onsite functions, which may require being available outside of regularly scheduled hours.
• Manage the Civic Spaces by focusing on exceeding patrons’ expectations for customer service, quality, safety, and cleanliness.
• Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming.
• This includes working with Manager(s) to prepare event and onsite operations paperwork.
• Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events.
• This includes supporting the team across all civic spaces and including the ice rink season, when event schedule allows.
• Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event.
• Evaluate daily needs and adjust the standard plan to meet the needs of each site.
• Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management.
• Staffing includes a multitude of positions including but not limited to bathroom attendants, playworkers, and volunteers.
• Coordinate with technical staff to ensure smooth execution of event production elements.
• Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
• Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment.
• Assist Managers in tracking and planning product inventory levels.
• Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
• Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
• Aid the Communications Team in executing social media tasks onsite during events.
• Other duties as assigned.

Qualifications, Skills, & Specialized Knowledge

• A two- or four-year degree from an accredited college or university in a related degree program is preferred.
• Relevant event management, facility management, and/or hospitality experience required.
• Production or stage management experience is also/alternatively preferred.
• One to two years’ experience managing staff.
• General bar/restaurant/store management experience is preferred.
• Must have a valid state-issued driver's license with a current address and acceptable driving record.
• Willing to work nights, weekends, and holidays.
• Ability to work well under stress.
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Excellent organizational skills, work habits, and consistent follow-through.
• Must be able to maintain the highest degree of confidentiality.
• General knowledge of social media outlets.
• Experience troubleshooting AV and computer equipment.

Pay Range

$50,000 - $55,000 per year

Disclaimer

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.