CityVet Saratoga Springs - Practice Manager

About the role

Your Kind of Care. At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. CityVet Saratoga Springs is looking for a Practice Manager to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Responsibilities

• The Practice Manager (PM) is responsible for the management of the facility in its entirety, including business management, financial management and overall clinical operations management.
• Ensuring the highest level of customer experience satisfaction and efficient staff management.
• Implementing and enforcing all CityVet policies, standards and procedures.
• Interview, hire, onboard, train, and supervise facility staff members to ensure their understanding of the job responsibilities and career path opportunities outlined by their role, resulting in a successful and contributing team member.
• Continuous staff development through professional and clinical training, timely performance and salary reviews, and completing disciplinary actions, up to and including termination, to ensure the individual and collective success of the facility as outlined in the CityVet brand standards, policies, and procedures.
• Monitor and maintain quality control of all daily operations, client care, client service and client records.

Requirements

• Understanding of state and federal safety standards
• Knowledge of regulations governing veterinary clinics
• Certified Veterinary Practice Manager is desirable, but not required
• High school diploma/GED + 3 years relevant experience or bachelor’s degree

Benefits

• Investment in Your Future: a 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work‑Life Balance: paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits: Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet‑Care Program, Employee Discount Program.
• Care When You Need It: free telemedicine for all full‑time team members and their families, as well as comprehensive in‑the‑moment mental health benefits through our robust Employee Assistance Program.