CityVet Providence- Client Service Specialist - CSS Associate

About the role

The Client Service Specialist (CSS) serves as the clinic's primary point of contact for all client interfaces, beginning with the first impression during any client experience, whether on the phone or face-to-face. The CSS ensures a pleasant client experience and builds relationships with clients that result in loyal brand ambassadors.

Responsibilities

• Manage appointment check-ins
• Book new appointments
• Partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait and alerting the staff of the client’s arrival

Requirements

At least 18 years of age at the time of hire.

Benefits

• Investment in Your Future: 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities
• Work-Life Balance: paid time off and floating holidays, flexible schedules, and paid parental leave
• Exceptional Health and Supplemental Benefits: Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program
• Care When You Need It: free telemedicine for all full-time team members and their families, comprehensive in-the-moment mental health benefits through the Employee Assistance Program