CITY OF WILMINGTON

About the role

The Settlement Clerk plays a vital role in ensuring that City of Wilmington property buyers, sellers, and agents comply with City Codes prior to the sale of property. This individual reports to the Billing Manager and is the primary customer service contact for settlement attorneys and title companies conducting property transfers within the City regarding billing and amounts due.

Responsibilities

• Accurately calculate and prorate figures for all outstanding monies due to the City, including water, sewer, stormwater, property tax, and L&I fees for settlement attorneys and title companies.
• Manage the ownership change portfolio from old customer to new customer.
• Responsible for all settlement adjustments.
• Respond to and quote settlements within five (5) business days.
• Establish new water accounts for buyers and close accounts for previous owners.
• Provide an accurate review and analysis of all accounts.
• Coordinate settlement of meter readings with meter reading staff.
• Field and handle inquiries from settlement attorneys and title companies regarding monies and/or liens owed to the City.
• Complete and resolve Salesforce tickets within five (5) business days.
• Maintain a database to track quoted fines and liens due and subsequent payments.
• Process all property payments, run final bills for settlements, and may assist with the general billing process.
• Responsible for inbound/outbound phone calls to attorneys and customers regarding settlements.
• Coordinate settlement investigations to resolve inquiries regarding sheriff sales, L&I fees, misapplied payments, and court cost fees, which were quoted on the settlement quote.
• Maintain and update settlement mailbox.
• Perform all related work as assigned or required.

Requirements

• High school diploma or GED with some coursework in Accounting, Finance, Data Processing, and/or two (2) years of related college training required, or any other combination of experience and training that provides the required knowledge, skills, and abilities.
• Thorough knowledge of Microsoft Suite, particularly Excel.
• Knowledge of financial software applications.
• Must be able to establish and maintain effective working relationships with other employees and the public.
• Good communication skills, both oral and written.
• Ability to perform mathematical computations accurately and quickly.
• Ability to manage time and work independently, and to work under pressure with frequent interruptions.
• Must be able to learn and apply City Code relating to water/sewer rates, and Licenses and Inspections lines.
• Possess and maintain a valid driver's license with a good driving record.

Evaluation process

Evaluation for this position includes reviewing the application materials, certifying qualified applicants, and a panel interview (in-person or virtual).

Working conditions

• All selected applicants must pass a criminal background investigation and have a pre-employment physical.
• Able to sit, stand for extended periods, and lift up to 25 lbs.
• Vision: Ability to focus vision up close and at distances and works at a computer viewing a screen.
• Work is typically performed in an office environment with low noise levels.
• Must be able to use standard office equipment.

Schedule

Work hours are Monday through Friday and range between 8:30 a.m. and 4:30 p.m., depending on business needs.

Location

The position is located at the City/County building, 800 N. French Street, 5th Floor, Wilmington, DE 19801.