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Jobs · OTHR · New York

City Manager - Operations & Quality Assurance - New York, NY (Part-Time)

Slate · New York, NY · 1 mo ago
HybridOTHRPart-time

Position Overview

Slate is seeking a hands-on City Manager to oversee cleaning operations, quality assurance, staffing support, and client satisfaction within an assigned market. This is not a desk or office management position. We are looking for a leader who is comfortable working in the field, training employees, inspecting work, solving problems, and supporting operations wherever needed.

Key Responsibilities

  • Operate as the primary field representative for Slate within the assigned city or region

  • Conduct site assessments and walkthroughs for new client quotes and proposals

  • Support new account launches and operational rollouts

  • Perform routine and emergency site visits as needed

  • Assist with staffing coverage when necessary

Quality Assurance & Inspections

  • Conduct scheduled and unscheduled QA inspections

  • Identify quality issues and implement corrective actions

  • Verify completion of client requirements and service standards

  • Submit inspection reports, photos, and recommendations

Employee Training & Development

  • Provide hands-on training for new and existing cleaners

  • Coach team members on proper cleaning techniques, safety procedures, and client expectations

  • Perform side-by-side training during shifts

  • Monitor employee performance and provide feedback to Operations and HR

Deep Clean & Special Projects

  • Lead and participate in deep cleaning projects

  • Assist with project planning and execution

  • Ensure projects are completed on time and within scope

  • Support emergency cleanups and special service requests

Equipment & Supply Management

  • Deliver equipment, supplies, and materials to client locations as needed

  • Conduct inventory audits

  • Ensure teams have the tools required to perform services successfully

  • Report damaged or missing equipment

Client Relations

  • Participate in client walkthroughs and inspections

  • Address client concerns professionally and promptly

  • Build strong relationships with clients and site contacts

  • Represent Slate with professionalism at all times

Requirements

  • 1+ years of commercial cleaning, janitorial, facilities, or related industry experience

  • Previous supervisory, lead cleaner, QA inspector, or operations experience preferred

  • Strong attention to detail and quality standards

  • Ability to train and motivate employees

  • Comfortable working independently with minimal supervision

  • Strong communication and problem-solving skills

  • Reliable transportation and willingness to travel throughout the assigned market

  • Ability to lift up to 50 pounds and perform physical cleaning tasks as needed

  • Comfortable working overnight, early morning, weekends, and flexible schedules

What We're Looking For

  • Self-starter mentality

  • Strong work ethic and accountability

  • Hands-on leadership style

  • Ability to adapt in a fast-paced environment

  • Team player who leads by example

  • Someone who takes pride in delivering exceptional service and supporting both clients and employees

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