City Manager | Massachusetts | Bilingual | Part Time | Cleaning

What You'll Do

• Client Relations & Business Development: Represent Slate at promotional opportunities such as industry events or client meetings. Conduct walkthroughs with potential clients to understand their cleaning needs. Provide face-to-face service and account management for existing clients. Build long-term client relationships and support account retention.
• Operations & Oversight: Conduct weekly, bi-weekly visits to all sites and support accounts, including residential accounts, and new openings. Ensure quality assurance through site walkthroughs, checklists, and photo documentation in Jobber. Conduct QA inspections at client sites to ensure service quality and compliance with company standards. Report updates, issues, and staffing needs to the Support Team and leadership.
• Employee Supervision & Support: Provide coaching, feedback, and accountability to employees on-site. Ensure cleaners follow protocols and represent Slate professionally. Assist with recruitment, onboarding, and training as needed.

Requirements

• Proven track record in sales, account management, or business development.
• Strong communication and interpersonal skills.
• Experience in lead generation, prospecting, and client presentations.
• Self-motivated, target-driven, and able to work independently.
• Experience in cleaning, facilities management, or a related industry is a plus.
• Experience managing field teams, scheduling, and overseeing service quality is highly preferred.
• Strong problem-solving skills and ability to handle client needs on-site.
• Ability to travel across MA to client sites (reliable transportation required).
• Bilingual (English/Spanish) required.
• Availability to work part-time with flexible scheduling, including daytime, evening/night visits, and occasional weekends.