Citizens TellerJackson, New JerseyJackson, New Jersey

About the role

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

Responsibilities

• Greet our customers in our lobbies.
• Comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
• Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
• Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns.
• All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Benefits

• Career opportunities, reward, and upskilling
• Meaningful work & relationships
• Commitment to community
• Exceptional benefits

Pay

The salary range for this position is $23.25-$27.13 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Schedule

Hours per Week: 30
Work Schedule: Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
• Find a quiet place to record and be camera-ready.
• You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
• You’ll answer questions to share your skills and experience, and bring your personality to the interview.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.