Citizens Teller - Part Time

About the role

As a Citizens Teller, you make a real difference for customers and the branch team by greeting customers, demonstrating technology use, creating amazing experiences, providing personalized advice, connecting customers to bankers, educating on products, and following all financial policies and procedures including proper cash handling and compliance with state and local laws.

Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers, looking for opportunities to help them achieve financial goals by providing personalized advice and solutions.
• Connect customers to bankers for the next step.
• Educate customers on Citizens products and benefits to effectively respond to questions and concerns.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop long‑term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Skills

• 1 year of experience processing transactions (cash and/or digital payments) (preferred).
• Motivates others, like teammates, business partners, and specialists, through collaboration.
• Process‑oriented, energetic, detail‑oriented and ability to multitask effectively.

Benefits

• Meaningful work & relationships – help customers with important financial decisions that impact their lives (building a business, buying a house, paying for school, realizing long‑term financial goals).
• Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO) and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – promotions and opportunities to grow your career through training, coaching, career planning and development resources.
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Pay

The salary range for this position is $21.00 – $25.48 per hour. Actual pay is based on factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per week: 20.
• Work schedule: varies with branch needs and may include weekends and evenings.