Citizens Teller - Part Time

About the role

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs.
• Connect customers to Bankers for the next step.
• Use knowledge of Citizens products and benefits to educate customers and effectively respond to questions and/or concerns.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Skills

• 1 year of experience processing transactions (cash and/or digital payments).
• Bilingual in Hindi.
• Motivates others, like teammates, business partners, and specialists, through collaboration.
• Process‑oriented, energetic, detail‑oriented and ability to multitask effectively.

Benefits

• Meaningful work & relationships – help customers with important financial decisions that impact their lives (building a business, buying a house, paying for school, realizing long‑term financial goals).
• Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO) and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – promotions and growth through training, coaching, career planning and development resources.
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
• Additional benefits noted in pay transparency: retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and a paid time off policy that exceeds mandatory state/local requirements.

Pay

The salary range for this position is $21.00 – $25.48 per hour (starting salary $21/hour and up). Actual pay is based on factors such as budget, work location, and relevant skills and experience.

Schedule

Hours per Week: 20. Work schedule varies with branch needs and may include weekends and evenings.