Citizens Teller

About the role

As a Citizens Teller, you’ll make a real difference for our customers and the branch team. You’ll greet customers in our lobbies, use technology to demonstrate our mobile app and ATMs for simple transactions, and create amazing experiences by providing personalized advice and solutions to help customers achieve their financial goals. You’ll connect customers to our Bankers for next steps, educate them on Citizens products and benefits, and respond to questions and concerns while following all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Responsibilities

• Greet customers and provide exceptional service in the branch lobby.
• Demonstrate the use of mobile apps and ATMs to complete simple transactions.
• Identify customer financial needs and provide personalized advice and solutions to help achieve their goals.
• Connect customers to Bankers for further assistance when needed.
• Educate customers on Citizens products and benefits.
• Follow all financial policies and procedures, including cash handling and regulatory compliance.

Benefits

• Meaningful work and relationships with opportunities to help customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching to eligible 501(c)(3) organizations, up to $1,000 annually.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance and mental health and wellbeing programs.
• Discounts on student loan refinancing.

Requirements

• High school degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask questions and identify needs to enhance long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric mindset to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Pay

Starting salary: $21/hour and up. The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on factors including budget, work location, and relevant skills and experience.

Schedule

Hours per week: 35. Work schedule varies with branch needs and may include weekends and evenings.