Citizens Teller

About the role

Citizens Teller positions are vital to our customer service and banking operations. We seek individuals who are passionate about helping customers achieve their financial goals.

Responsibilities

• Greet customers in our branches and assist with transactions
• Demonstrate and recommend products and services to customers
• Create positive customer experiences and build long-term relationships
• Follow financial policies and procedures, including proper cash handling and regulatory compliance

Requirements

• High School diploma or equivalent
• Minimum 6 months experience processing transactions (cash and/or digital payments)
• Minimum 1 year of customer experience, including recommending and referring products and services
• Strong listening and communication skills
• Problem-solving abilities and the ability to provide solutions to customer issues
• Customer-centric approach to delivering exceptional service
• Comfortable with using digital technology to support business goals
• Flexible to work branch hours, including weekends and evenings

Qualifications

• High School degree or GED
• Minimum 6 months experience processing transactions (cash and/or digital payments)
• Minimum 1 year of customer experience, including recommending and referring products and services
• Strong listening and communication skills
• Problem-solving abilities and the ability to provide solutions to customer issues
• Customer-centric approach to delivering exceptional service
• Comfortable with using digital technology to support business goals
• Flexible to work branch hours, including weekends and evenings

Skills

• Knowledge of Citizens products and benefits
• Ability to effectively ask questions and identify customer needs
• Ability to work collaboratively with colleagues and business partners
• Process-oriented and detail-oriented with strong multitasking skills

Benefits

• Comprehensive health care coverage, including medical, dental, and vision plans
• 401(k) with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment
• Find a quiet place to record yourself
• Ensure your device has a camera and microphone enabled
• Answer questions to share your skills and experience, and bring your personality to the interview

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.