Citizens Part Time Teller

What You’ll Do

• Greet customers in the lobby.
• Demonstrate how to use the Citizens mobile app or ATMs to complete simple transactions.
• Create amazing experiences by identifying opportunities to help customers achieve their financial goals, providing personalized advice and solutions, and connecting them to Bankers for the next step.
• Educate customers about Citizens products and benefits, and effectively respond to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

What You’ll Get

• Meaningful work and relationships – help customers with important financial decisions such as building a business, buying a house, paying for school, or achieving long‑term goals.
• Colleagues and leadership who listen to your ideas and feedback.
• Commitment to community – 8 hours of paid volunteer time off annually (separate from regular PTO) and matching donations to eligible 501(c)(3) organizations up to $1,000 per year.
• Career opportunities, reward, and upskilling – promotions, training, coaching, career planning, and development resources to grow in any direction.
• Exceptional benefits – comprehensive medical, dental, and vision coverage; 401(k) with corporate match; tuition assistance; mental‑health and wellbeing programs; discounts on student‑loan refinancing; and more.

Required Qualifications

• High School diploma or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions, identify needs, and develop long‑term customer relationships.
• Problem‑solving skills to provide solutions to customer issues.
• Customer‑centric mindset to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Willingness to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Preferred Skills & Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively.

Hours & Work Schedule

• Hours per week: 20
• Work schedule varies with branch needs and may include weekends and evenings.

Pay Transparency

The salary range for this position is $20.67 – $25.48 per hour. Actual pay is based on factors such as budget, work location, and relevant skills and experience. Citizens offers competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. The paid time‑off policy exceeds mandatory sick or time‑away requirements in all U.S. jurisdictions.